TERMS & CONDITIONS
1 - General Terms
1.1 - Please read these Terms & Conditions Carefully – By Using the services of Peter Painter you are entering into a Contract with Peter Painter & are agreeing to the following Terms & Conditions.
1.2 - References to ‘I’, ‘my’, ‘we’, ‘us’, 'his' & ‘our’ means Peter Painter. ‘You’, ‘the Client’, ‘the Customer’, ‘your’ means the Person(s), Business or Company who requested Peter Painters Services. 'both parties' means Peter Painter & the Customer.
1.3 - The accepted final quote represents a written contract between both parties for the exact work to be completed at the price quoted.
1.4 - Any agreement made verbally is not covered unless it has been written into the final quote.
1.5 - The agreement is made between Peter Painter and the Client.
1.6 - The Client is identified as the person who requested the quotation.
1.7 - Peter Painter will not enter into any dialogue, accept any requests or communicate in any way with any third parties other than the Client, except where the Client has provided written permission that allows them to do so.
1.8 - The acceptance of the quote, electronically or by any other means signifies a full acceptance & commitment to accept these terms & conditions.
1.9 - Please check your estimate / quotation carefully.
1.10 - Quick quote request responses are intended as good faith estimates based on interpretation in the absence of a visual site inspection. Guaranteed estimates require a completed site inspection beforehand.
1.11 - Reference & access to these terms & conditions will be made clearly available via active hyperlink in all written quotations. Non-agreement once final quote acceptance is received will not be accepted.
2 - Scope of Quoted Work
2.1 - The written quotation from Peter Painter for the Customer represents the Customer’s request. The quotation is not a builder’s survey and Peter Painter cannot not be held liable for any work which was not included in the accepted written quote.
3 - Condition of existing Walls and Ceilings
3.1 - Unless agreed beforehand, Peter Painter does not include costs for any unseen or unforeseen repair of plastering beneath papered walls or ceiling surfaces in his quotation. It is assumed plastering is in good condition and is suitable to take Paint or Wallpaper decoration. Similarly, extra costs of any repairs to unseen defects not visible at the time of estimating will be chargeable.
4 - Validity Period of Quotes
4.1 - Quotes are valid for 28 days from the issue date.
5 - Pre-Existing Damage
5.1 - Peter Painter may take photographs of your property or complete a pre-existing damage report prior to the start of the project. In the unlikely event that Peter Painter does damage your property you will be covered by Peter Painters insurance for the full amount. However, claims that can be disputed with photo evidence or written agreement will incur a £100 charge per complaint to cover administration costs.
6 - Completion of the Project
6.1 - If Peter Painter deems it necessary, the customer must make themselves available on the last day of the project for consultation and final sign-off for the project. In the event that the customer is unavailable, unless otherwise agreed in writing, the customer accepts that the project has been completed to their satisfaction and payment in full is due.
7 - Payment Terms
7.1 - Payment terms are detailed within each quotation.
7.2 - A Deposit may be required to cover up-front paint & material costs & to secure calendar dates agreed prior to the work starting with the balance being due immediately on day of completion.
7.3 - Late payments may be subject to a 5% interest charge after 7 days.
7.4 - Failure to pay may lead to court proceedings.
8 - Payment methods
8.1 - Peter Painter accepts Cash or Bank transfers for settlement of your account. Cheque payments are not accepted.
9 - Credit
9.1 - Requests for extended payment terms are expressly refused unless previously agreed & offered in the final quotation.
10 - Day Rate
10.1 - If work is carried out on a day rate basis my standard day rate covers Monday to Friday 8:30am to 4:00pm. Saturdays, Sundays, Bank Holidays & Out of Hours work are charged at a premium rate.
10.2 - Invoices will itemise Labour, Specialist Machinery Hire Charges, Paints & Materials, Consumables & Sundry Items.
11 - Contract Payments
11.1 - Full payment will be required within 7 working days from date of Invoice.
12 - Service Level
12.1 - I am committed to providing excellent Customer Service and I aim to ensure that I deliver a high standard of service & workmanship & that the Customer is completely happy & satisfied with the work carried out under the terms of the contract.
12.2 - If you are not satisfied with the standard of work for whatever reason, I will endeavor to remedy the issue.
12.3 - Any issues should be brought to my attention by email within 5 days of completion of the work.
13 - Paints & Materials
13.1 - All necessary paints & materials can be provided by me and will always be of high quality and used in accordance with the manufacturers guidelines.
13.2 - I am unable to guarantee any paints or materials supplied by the customer.
13.3 - Where it is necessary to match existing décor, my work will be carried out with this in mind, using appropriate paints & materials which provide the closest match possible. If an exact match is not possible, the client will be advised.
14 - Revision to Quotes
14.1 - Any quote or estimate may be subject to revision if there are any changes to the nature or extent of the requested work. This may apply to labour, paint & material costs.
15 - Damage Liability
16.1 - It is the responsibility of the Client to ensure that all valuable and/or fragile items, pictures, other wall furniture and electrical items are removed from the rooms / areas that decorating work is to be carried out.
16.2 - Assistance can be provided with the moving and / or removal of curtains, curtain poles, window blinds, bulky furniture items and white goods etc. but this may add to timescale and cost. I reserve the right to decline to move / help move bulky items for health & safety reasons or if the condition or position of certain white goods may incur a greater risk of damage to the item or property.
16.3 - Any items that are unable to be moved / removed will be best covered & protected, but will remain in place at the customers own risk.
16.4 - Where bulky items are unable to be moved / moved, customers will accept that painting & decorating work may be affected due to limited access or obstruction.
16.5 - Where items cannot be protected or covered effectively, but could easily have been removed, I may request that they are removed before work commences. The customer accepts I cannot be held liable for any damage to such items if they choose not to remove them after such a request.
17 - Exterior Ground Access
17.1 - During external painting & decorating work, I may require access over a patio, lawned or planted garden area. Although I will endeavor to be as careful as possible, the use of ladders, planks or any other access equipment and the process of work may cause temporary damage to delicate areas.
18 - Vehicle Parking & Accessibility
18.1 - If there are parking restrictions immediately outside or surrounding the work site, I may request temporary use of the customer’s driveway or designated parking space if available. Alternatively, the customer will reimburse any compulsory private / council car parking meter charges incurred.
18.2 - Road closures, access & pavement parking licenses if required remain the responsibility of the customer and are to be arranged & paid for by the customer.
19 - Asbestos
19.1 - I will not decorate any surface that I have good reason to suspect is asbestos.
19.2 - The removal of asbestos if required by the customer is to be completed by a suitable qualified specialist.
19.3 - Any resulting timescale delays in completing the work will be at the customers additional cost.
20 - Tools, Paints & Material Storage
20.1 - I may on occasion request that ladders, paints & materials etc be left on site overnight.
20.2 - Where a request is made I will ensure that they are left in a safe & tidy state where possible.
20.3 - Clients reserve the right to decline such requests on the proviso that financial cost of any loss or damage to tools while left on site may be charged to the customer.
21 - Services
21.1 - Customers will be expected to provide electrical power, heating (in cold weather conditions), running water and clean toilet facilities where reasonably possible.
22 - External & Third Party Charges
22.1 - Access, hire & plant equipment supplied by others for use and any associated costs will be invoiced by me as detailed in the final quotation.
23 - Force Majeure
23.1 - Some projects can over run due to reasons outside my control. I reserve the right to postpone the start of work giving a minimum 24 hours’ notice. However I will endeavor to provide as much notice as possible.
23.2 - Should a delay occur I will do my best to agree an alternative start date as close as possible to the original.
23.3 - In the event of such a delay I will not accept any costs, charges or penalties.
24 - Mother Nature
24.1 On external paintwork work the customer will accept possibility of some paint contamination through seasonal windblown plant leaves, insects & environmental fallout etc as unavoidable.
24.2 - Customers will accept delays resulting through poor weather conditions.
25 - Cancellation
25.1 - Customers named within the accepted quotation or instruction have the right to cancel the work at any time prior to the start date, however, if a cancellation is received less than 14 days prior to the start date, the customer will lose their deposit.
25.2 - If a cancellation is received less than 7 days prior to the start date, the customer will be invoiced 50% of the quoted total cost.
25.3 - If a cancellation is received less than 24 hours prior to the start date, the customer will be invoiced 75% of the quoted total cost.
25.4 - Only in the event the work is postponed to another mutually acceptable date will any late cancellation charges be waivered.
25.5 - Decision to cancel or reduce late cancellation charges for any other reason will solely be at the discretion of Peter Painter.
25.6 - Peter Painter Reserves the right to cancel bookings without notice or liability where requested customer deposits have not been received in good time.
26 - Termination of Services
26.1 - Peter Painter reserves the right to terminate all services without notice or liability in the event of a breach of contract, interference or obstruction by third parties, intimidation, verbal or physical abuse, or if health & safety protocols consistently fail to be observed.
26.2 - In such circumstances Peter Painter will invoice for all paints & materials used & work completed up to the point of termination.
